How We Prepare, Ship, and Support Your Filling and Packaging Equipment

When selecting filling or packaging equipment, customers purchase not just machinery—but a trusted long-term partner. CXM Machinery always keeps this responsibility in mind.
From equipment cleaning to overseas logistics, from installation guidance to lifetime technical support, we meticulously design every step to ensure your equipment arrives safely, operates smoothly, and maintains reliable performance for years to come.

Below is a complete overview of how we prepare and ship your machine, what you can expect after delivery, and how we support you throughout its lifecycle.

✅Before Shipment: Clean, Protected and Fully Assembled

Before any machine leaves our factory, we follow a strict pre-shipment workflow to guarantee reliable performance during transportation and after arrival.

1. Full Machine Cleaning & Anti-Rust Treatment

Each machine undergoes thorough cleaning before being packed into wooden crates.

To prevent corrosion during long-distance sea transport, we apply industrial-grade lubricants to all machinery and components—an essential process for high-precision filling and packaging equipment.

2. The machine is fully assembled prior to shipment—no disassembly required.

Unlike many manufacturers who disassemble major machine parts to save shipping cost, we keep the entire machine fully assembled inside the wooden case.

This means:

No complicated reassembly when the machine arrives
No risk of missing parts
You simply connect the power, and the machine is ready for debugging
Ensures maximum mechanical accuracy and factory-level alignment

3.Export-Standard Packaging

Your machine is protected with:

Vacuum plastic film
Moisture-proof inner layer
Reinforced fumigation-free wooden case
Shock-absorbing fixation points

This ensures safety during sea freight, truck transport, and forklift handling.

✅Debugging & Installation: Simple for 99% of Customers

Simplify installation—even for customers without an engineering background—by providing complete guidance.

1. USB flash drive & Email Package with Full Documentation

Each batch of machinery includes:

Machine manual
Detailed component pictures
Operation tutorial videos
Electrical diagrams
Maintenance checklist

2. On-Site Engineer Service (Optional)

Although 99% of customers can complete installation using our videos and manuals, we still offer on-site services to meet specific needs:

Installation
Debugging
Training for operators

Many partners recognize the advantages of this solution in large-scale production lines or new plant construction.

✅After-sales service and maintenance you care about: Long-term support

The professional service system will continue to provide support even after delivery.

1. 12-Month Warranty for Key Components Section

If any major component fails within one year and the failure is not due to human damage, we will:

Replace it free of charge（Delivery fee required）
or
Repair it for you at no cost

For parts beyond warranty coverage, we offer the most Favorable factory prices and expedited delivery services.

2. Lifetime Technical Support—Always Free

No matter how many years you use our machine:

Technical questions
Parameter adjustments
Product changeover guidance
Remote video support

We will assist you for free, anytime.

3. Long-term spare parts supply

We guarantee availability of spare parts even for older models, and we store component records for every machine we ship.

We have 5 local offices.

✅Why Customers Trust CHENGXIANG Machinery’s Overseas Transportation Services？

More secure packaging
Complete machine shipment
Supporting documents：Manual + pictures + video
Remote guidance or on-site engineer service
Real warranty + lifetime tech support

In short

Your machine is not just a product—it’s the beginning of our partnership.
From pre-sales to packaging to after-sales support, CHENGXIANG Machinery meticulously manages every step to ensure you receive safe, reliable equipment that operates efficiently from day one.